01
How to complain
Send your complaint through the contact page, including what happened, when, and what outcome you are looking for.
Trust
COMPLAINTS POLICY
If something goes wrong, we want to hear about it and put it right.
02
Stage 1 — informal
We aim to acknowledge your complaint within 5 working days and resolve it informally wherever possible.
03
Stage 2 — formal review
If you are not satisfied, a director of Future Ready CIC will review the complaint and respond within 20 working days.
04
Confidentiality
Complaints are handled confidentially and shared only with those who need to be involved, except where safeguarding or legal duties require otherwise.
05
Recording
All complaints and outcomes are logged so we can identify patterns and improve our programmes.
Reviewed and approved by Future Ready CIC. Last updated 2026.